I love trying new things.
I’m the guy who likes to try new restaurants, try new menu items, try new beers, try whatever. It drives my wife crazy but it sure makes for an interesting life.
So when a friend of mine started a company called Moolala that provides great deals (similar to Groupon) AND provides an opportunity to make a ‘bit-o-money” in the process, I jumped on it. I like saving money and I like making it.
I also love music.
So when Moolala offered a half-off discount for concert tickets ($40 discount for $20), I jumped on that too.
Now the fine print.
The coupon I purchased said I couldn’t apply it to more than one ticket. I thought to myself, if I buy two tickets, then I can apply a coupon to each one. So I purchased two discount coupons (essentially discount codes I could apply at check out when I purchased my tickets).
The disconnect.
I headed over to Monentum-Tickets.com to purchase a set of concert tickets to see Keith Urban in concert this summer (I wanted to surprise my wife for our anniversary; last year we saw Michael Buble in concert, which was fabulous). After I selected my seats, I entered the discount code provided by Moolala on the check out page.
And therein I encountered my problem. I could only apply one discount code because all tickets are sold in pairs, not individually. Bummer #1.
I jumped on the phone and spoke with a helpful representative from Momentum who confirmed that I could only enter one discount code. In the process of helping me, she told me that she had never seen a discount code of this value, which made me feel good about my purchase (but not great since I couldn’t use both). I thanked her for helping me and hung up the phone.
At this point I was a wee bit frustrated. I was really looking forward to saving $80 on this purchase, which would have allowed me to get some really good seats at a great price. Not that $40 off is bad, but I expected $80. I headed back over to Moolala to see if they even offer support.
What happened next is what sets this company apart from others.
I clicked on the Support link. The first thing I read blew me away. Check this out:
First, we love you! I know it seems early in the relationship for us to be using the “L” word. But we really do.
Seriously? You love me? A company actually “loves” me? What does that mean?
I saw they list a phone number for support. I tell you what, I am done with sending emails asking for support. Does it ever really see the light of day? Does a real human actually read it? Give me a phone number. And let me talk with a human.
I called their toll-free number and heard Jon Dale’s friendly voice (he’s my friend who started the company). It was a recording. Bummer #2. But Jon said to leave a message and someone would help me. I wasn’t holding my breath, but I was certainly hoping for good things. I figured if I didn’t hear from someone within 24 hours, I would call Jon’s personal mobile (the benefit of knowing the guy who started the thing.)
Within a few hours, I received a very nice response from a real human being (not some auto response; I hate those) who said they were not only sorry for the misinformation, but they would be happy to either refund my $20 or provide me with a $20 Amazon gift voucher. Cool. Not only that, I could actually log into my account at Moolala and see the dialogue of my support request. And there was a picture of Pam, my “real” support person. Very cool.
So within 3 hours of my call to Moolala, they not only made things right with my purchase, they actually made me feel loved. How many online companies nowadays not only have this as their goal, but actually deliver on the promise? Not many, I can assure you.
If you’re looking for some great deals, you need to check out Moolala. And you need to sign up and get your friends to sign up, because…
Great Deals + Great Support + Feeling the Love = Very, Very Cool
With Moolala, it really is all about the love.
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If you were inspired by my ‘real world’ experience with Moolala and want to sign up, would it be asking too much if you would please use my referral code? Thanks a bunch and share the love: http://matthewhexter.moolala.com
